ShopKey Service Writer Software

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service writer shop management

PDF Datasheet (332kb)

Support Information

ShopKey Test Drive Program

ShopKey Service Writer Highlights:
	Customer Database.
	Comprehensive Financial Reports.
	Automated Estimating, Repair Orders, Invoices.
	Target Marketing With Follow-up Letters and Postcards.
	Work-in-Progress Status & Appointment Calendar.
	Automated Canned Jobs, Parts Kits, Promotions, Parts & Labor.

ShopKey Service Writer Overview:
Keeping track of cars, customers and technicians requires a powerful shop management system to tie shop functions together. The ShopKey Service Writer module tracks every job from start to finish, from the estimate through the invoice, by automating each step in the process. Information from the ShopKey Repair and Estimating modules is automatically integrated into Service Writer.

The ShopKey Service Writer Module offers the best data management technology available to automate job scheduling, estimating, repair orders, invoices, reporting and marketing. Not only does it keep a running record of each individual repair job, but it provides all of the financial and marketing information needed to run a profitable automotive service business.

The Service Writer module interfaces with the ShopKey parts and labor estimating guide and the ShopKey repair module to put all the needed service information at your fingertips.

From scheduled maintenance services to the detailed diagnostic test procedures required to fix today's complex cars and light trucks, ShopKey Repair is the total solution for fast and accurate repairs.

ShopKey Service Writer Features:

Automated Repair Orders
Build a repair order quickly and easily through the use of on-screen buttons. With the click of a mouse, add parts and labor, canned jobs, discounts, service specials or sublet work. You can use the ShopKey system to view repair information to find out which parts should be replaced. Once the job is complete, invoice the customer. One click and every charge is documented for your customer, every cost is captured for your records. (See Figures 1-5)

Automatic Profit Analysis
Gross profit analysis is available at the touch of a key. You can quickly see if the repairs you are estimating will be profitable. (See Figure 6)

Access to Detailed Repair Information
You can use the ShopKey system to explain complex repairs and show your customer exactly what the recommend repairs are on their vehicle. (See Figure 7)

Quick Accurate Estimates
The ShopKey System makes adding parts and labor to an estimate easy and accurate using the ShopKey Estimating Guide. OEM parts prices combined with ShopKey's researched labor times give you solid estimates. (See Figures 8)

Built-in Marketing Functions
Comprehensive customer and vehicle history databases help you market your business more effectively through follow-up letters and postcards, created on the ShopKey system.

Full Reporting Functions
Four types of pre-defined reports provide you with an overview of the shop's entire operation. Accounting reports, management reports, plus essential closing reports and comprehensive, pre-sorted customer lists, pinpoint where the opportunities and profits lie. (See Figure 9)

ShopKey Service Writer Screen Shots

Click Images for a Larger View

Fig 1.	Fig 2.	Fig 3.

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Fig 7.	Fig 8.	Fig 9.

ShopKey, The Golden Key to Building Your Business.
The ShopKey System is the family of shop software from SUN that you've been waiting for. A single shop management and automotive repair information system built from your point of view that addresses all your shop requirements. Continually evolving software stays current with dynamic automotive technology and most of all, reflects your needs!

One, powerful information system is made up of a series of related software applications that cover each type of information you need: repair, estimating, shop management and specialty modules. Each Module functions as a stand-alone module or works seamlessly together with modules, sharing the same easy-to-use point and click interface. You can easily share information between ShopKey Repair, ShopKey Estimating, and ShopKey Service Writer to create a fully integrated information hub at the center of your shop.

The ShopKey Repair Information System.
The ShopKey System is the key to improving productivity in automotive service. This perfect "how-to" database for technicians and service writers runs directly of the shop floor and covers all areas of domestic and import cars, light trucks and vans. It gives you the automotive repair information to service more vehicles in less time, improving customer satisfaction and increasing profitability.

System Requirements.
ShopKey runs under the Microsoft Windows operating system. The Windows Graphical User Interface (GUI) helps to make ShopKey easy to learn and use. Hardware and Software requirements vary by module. Please contact your Snap-on representative for exact system requirements.

Technical Support Information

Toll Free Hot Line 1-800-944-3877

6 Levels of Customer Support

Online Help

Screen Cam Training Videos

User Guide

Getting Started*

User Guide

Coaching & Instruction Workbooks*

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* ShopKey Management System Only

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